Make email delegation a delight

With Hiver’s simple two-click email delegation, delegating emails to your team is a delight. You can bid goodbye to email Forwards/Ccs/Bccs forever.

Delegate emails with ease

Track delegated emails effortlessly

Every email in Hiver has a status: Open, Pending or Closed. You will never have to ask around to know the status of emails. The statuses are visible to everyone on the team and help people stay on the same page.

Get a bird’s eye view of all activities

Create SLA (Service Level Agreement) rules to ensure you never drop the ball on email responses. When an SLA is violated, Hiver sends an instant notification to the team and attaches an SLA violation tag to the email. This SLA violation is also seen in the email activity feed.

Deliver better customer service

Make internal team collaboration faster

Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.

Have contextual discussions